for KryzolSM  


Effective Date: 7/4/2018

 Last Modified: 7/4/2018


Crisis Solutions Services, LLC (“Company”) is the operator of the website (the “Site”). The Site enables you to engage in personal relationship self-help.  Some of the data found on the Site may come from us or third-parties, and some may come from you via input directly using our Services.

Given the sensitive nature of the information you may provide through the Site, we have developed this Privacy Policy to explain what type of information we collect, how we use such information, and how we protect it.  Please be aware that this Policy only covers information for which we have asked of you or for which you have input via the Site.  We cannot be responsible for how third-parties protect any information which you may have provided to them.

We are determined and committed to maintaining a great relationship with our Members and Users, and we look forward to providing you with a safe and secure experience while you use the Site and Services.

Revisions to this Policy

We reserve the right to revise, amend, or modify this Policy at any time.  If we change anything in this Policy, we will change the “Last Revised” date appearing at the top of the Policy.  You should therefore check this webpage frequently to see if anything has changed.  Your continued use of the Site and Services after any such change shall constitute your assent and agreement to any such revisions.

Information that We Collect

Visitors and Members of the Site and Services may interact with our Site in different ways.  For example, Visitors are people who may visit the Site but not necessarily sign up to become a Member.  We collect different information from Visitors than Members, and vice versa.


A.        Members - Members interact with the Site and Services in a way which requires registration so that the Member may then utilize the Services. When registering to become a Member, Members will be prompted to provide a valid e-mail address, mobile phone number, full name, and credit card information for billing purposes. 

 In order to properly use the various relationship assessment and improvement tools which we provide, Members will be asked to provide additional information concerning the Member’s relationship and family.  Not all of the requested information is required; however, for best results, you should answer all questions honestly and thoroughly.

 B.       Visitors – Visitors are people who do not actively provide content to the Site or Services.  However, as described below, the site may still collect information from Visitors.  Any information gathered from Visitors is also gathered from Members.  This information is restricted to cookies, IP addresses and referral URLs, and other passive information gathering devices, as explained below.  

 How We Collect Information from You

 A.       Passive Collection – We may use cookies to collect information about you and your use of the Site and Services in order to enhance your experience with the Site and Services.  The information collected in our cookies includes, but is not limited to, your IP address, geographic location, referral information, operating system, screen resolution, web browser and browser size, and login information should you choose to automatically log in when using the Site.

 B.       Active Collection – We also actively collect information from you, such as your name, e-mail address, telephone number, and credit card information, if applicable, when you complete registration forms to sign up as a Member, as well as when you input data into the various forms and data-entry pages on the Site. 

 How We Use Your Information

 Our primary use of any information that we collect from you is to provide you with the Services that you have paid for and which we advertise via the Site.  In other words, we use the information for the purpose for which you provided it. Part of the purpose for which you provide information to the site is to share it with your partner. As part of the registration process, you identify who your partner is, or your partner identifies you as their partner. You will both have access to the software through different logins. These logins are connected to each other so that KryzolSM can communicate to each partner through email, text, or future app notifications. When you subscribe to KryzolSM, you give US permission to share your information with your partner and your partner gives US permission to share his or her information with you. The information we may share between partners includes but is not limited to: problems, solutions, follow-ups, likes, profile information, etc.

With the limited exceptions found in the Special Cases section below, we will never sell, rent, or disclose your personal information without your permission.  Personal information includes all information that you provide for use with your Membership and which we actively collect.

With that said, we also use portions of your information to deliver customized services to you.  For example, information which cannot personally identify you, and aggregate information, which may be collected both actively and passively, may be used to customize our marketing efforts or to customize the Site or Services for an aggregate group of customers.  This aggregate information may be provided to third parties, such as our Site’s service providers, for the purpose of improving the user experience.  We may also use the personal information of Members whose membership has expired or has been cancelled in order to market our services to these individuals in the future.  

As explained below in discussing data security, we contract with certain third parties to provide you with the Site and Services.  These parties may include billing processors, data centers for hosting the Site and Services, and other vendors needed to provide the Site and Services.  While we expect that those third-parties will respect and keep private all information for which they have access, we cannot guarantee that data breaches or other unauthorized access to your information will not occur, despite our choosing vendors and contractors who we believe to share our commitment to securing your information.

As to our billing and payment processor, please note that at no time will we have access to your credit card information.  When you pay for our services, you will be directed to our third-party processor’s website to provide your payment information and to complete your purchase.

Special Cases 

We endeavor to not use or share personally-identifying information about you in ways unrelated to those described in this Policy without also providing you with an opportunity to opt-out or otherwise prohibit the unrelated uses.  However, there may be special circumstances in which we need to disclose, with or without your knowledge, personal information about you, or information regarding your use of the Site or Services we believe that it is reasonable to do so, including: 

1.      To satisfy any laws, regulations, or governmental, or legal requests for such information; 

2.      To bring legal action against someone who may be violating our Terms & Conditions or other policies; 

3.      If we are compelled to do so by lawful criminal, civil, or administrative process, subpoenas, or court orders.  

4.      If we suspect credit card fraud or abuse, or other fraudulent activity. 

5.      If we sell or transfer the Site or Services to a third party; however, we will first notify you to inform you of such sale or transfer. 

Our Commitment to Data Security  

We take measures to protect the storage and transmission of your information.  We make every reasonable effort to ensure the integrity and security of the network and systems which are under our control; however, we cannot guarantee that our efforts will prevent third-parties from illegally obtaining this information from us or the vendors we use to provide the Site and Services.  Given the resourcefulness of hackers, we are unable to guarantee that our security, including that of our vendors, is wholly breach-proof.  You assume the risk of such breaches to the extent that they occur despite our reasonable security measures.  

Deleting or Modifying Your Information 

Within the Couples Profile & Settings areas of the Site, Members are able to modify the personal information which they may have provided during the registration process and during the ordinary use of the Services.

We will retain your information and content for twelve (12) months following the expiration or termination of Your membership. After such twelve (12) month period, if You have not re-joined the Site, We will permanently disable any link between You and Your Content. IMPORTANT:  We will indefinitely store Your Content in a 'scrubbed' or anonymous fashion for statistical and research purposes. This allows Us to continually improve Our Services while also ensuring that such data is no longer linked to any identifiable Member.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule. It spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

General Data Protection Regulation (GDPR)

The GDPR requires businesses to protect the personal data and privacy of European Union citizens for transactions that occur within EU member states. It also regulates exportation of personal data outside the EU. 

If the GDPR applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

These rights are subject to certain rules around when you can exercise them. Learn more about the GDPR here.

Where to Direct Questions About Our Privacy Policy 

We encourage you to contact us if you have any questions, concerns, or comments about this Policy or the Site or Services in general.  You may contact us at